We are the leading provider of carper cleaning services in Chelsea, SW3. Call us today on 020 3743 8596 and we can give you amazing deals!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Chelsea collects, uses, stores and protects personal data relating to customers and prospective customers within the Carpet Cleaning Chelsea service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Carpet Cleaning Chelsea customers, prospective customers and website visitors located in the Carpet Cleaning Chelsea service area. By contacting us, requesting a quotation, booking a service, or otherwise providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
Carpet Cleaning Chelsea is the data controller for the personal data it collects and processes in connection with the provision of carpet cleaning and related services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service address, billing address, and other basic contact details you provide when booking or enquiring about our services.
Communication details, such as the content of your enquiries, messages, feedback, and any other information you choose to share with us when you contact us or interact with our staff.
Booking and service information, such as the date and time of your booking, records of services requested and provided, access instructions for the property, and notes relating to the condition of carpets or upholstery.
Payment and transaction information, such as records of payments made, amounts charged, and basic billing information. Where card or online payments are used, detailed card information is typically processed by our payment processor and not stored by us.
Technical and usage information, where applicable, such as basic information generated when you visit our website, including pages visited, time spent on pages, and general device and browser data. This is usually collected using cookies or similar technologies where permitted by law.
We collect personal data directly from you when you contact us by telephone, online forms, or other communication channels, when you request a quote, make a booking, or communicate with our team before, during or after the provision of services.
We may also receive personal data from third parties where you have authorised them to share information with us, for example, from comparison or booking platforms, property managers, or landlords who arrange services on your behalf.
We process your personal data only where we have a lawful basis to do so. Depending on the specific context, the lawful bases we rely on include:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide carpet cleaning services, respond to your booking request, or manage your account and payments.
Legal obligation: We process personal data where necessary to comply with legal and regulatory obligations, such as record-keeping, tax, or accounting requirements.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your interests or fundamental rights. This includes managing our relationship with customers, improving our services, handling customer queries and complaints, and protecting our business from fraud or misuse.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications or for optional cookies on our website where required by law. Where processing is based on consent, you have the right to withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To provide you with carpet cleaning and related services, including confirming and managing bookings, accessing your property at the agreed time, and delivering the requested services.
To communicate with you about your enquiries, bookings, and ongoing services, including sending confirmations, updates, and responding to your questions or concerns.
To manage payments, invoicing, and financial records relating to the services provided to you.
To improve and develop our services, including reviewing feedback, analysing service usage, and ensuring quality and consistency in our operations.
To manage and protect our business, including preventing fraud, ensuring security, resolving disputes, and enforcing agreements.
To send you marketing communications about our services where we are permitted to do so by law or where you have given your consent, and where you have not opted out of receiving such communications.
We may share your personal data with third parties that act as data processors on our behalf. These service providers process data under our instructions and are not permitted to use your personal data for their own purposes. Such processors may include:
Payment processing providers that handle card or online payments and related transaction security.
IT and hosting providers that support our website, booking systems, and email or communication tools.
Administrative and accounting service providers that assist us with record-keeping, invoicing, and compliance.
We may also share data with other third parties where required by law, such as regulatory authorities, law enforcement, or tax authorities, or in connection with legal proceedings.
Where we use processors, we take steps to ensure that they provide sufficient guarantees regarding the security and confidentiality of your personal data and that their processing complies with data protection law.
We retain your personal data only for as long as necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records and transaction data for a period required by applicable tax and accounting laws. Enquiry and communication records may be kept for a reasonable period to allow us to manage our relationship with you and respond to any follow-up issues.
When personal data is no longer required, we will either delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.
Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other approved mechanisms. Further information about such safeguards can be provided upon request.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it for legitimate business purposes, using secure systems and processes, and regularly reviewing our security arrangements.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you be corrected or completed.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of data that you contest.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.
You can exercise your rights by contacting us and providing sufficient information to allow us to identify you and process your request. We may need to verify your identity before acting on your request. We aim to respond within the timeframes set by law.
If you are not satisfied with our response or how we handle your personal data, you have the right to lodge a complaint with the relevant data protection supervisory authority. Contact details for the supervisory authority can be obtained from official government sources.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
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