We are the leading provider of carper cleaning services in Chelsea, SW3. Call us today on 020 3743 8596 and we can give you amazing deals!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Chelsea provides professional carpet and related cleaning services to customers within its service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the following meanings:
Customer means any individual, company, partnership or organisation that requests or uses our services.
Company means Carpet Cleaning Chelsea, including its employees, contractors and authorised representatives.
Services means carpet cleaning and any additional cleaning services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
The Company provides carpet cleaning and related services within its designated service area. The exact scope of work for each booking will be agreed with the Customer in advance, based on information provided by the Customer regarding the Premises, the type of carpets or fabrics, and any particular issues or requirements.
Unless expressly agreed in writing, the Services do not include the moving of heavy furniture, the cleaning of items or areas that are unsafe or inaccessible, or any works that would require qualifications or certifications outside normal cleaning competencies.
3.1 Booking request
Customers may request a booking by contacting the Company and providing details of the Premises, the areas to be cleaned, the condition of the carpets or items, and preferred dates and times. Any quotation provided at this stage is based on the information given and may be subject to change if this information is incomplete or inaccurate.
3.2 Confirmation of booking
A booking will be considered confirmed only when the Company has accepted the request and has provided a clear confirmation of the appointment details. The Company reserves the right to decline a booking at its discretion.
3.3 Access to premises
The Customer is responsible for ensuring that the Company has safe and timely access to the Premises at the agreed time. This includes providing accurate access instructions and ensuring that someone is present, where required, to allow entry. If the Company is unable to gain access at the agreed time, this may be treated as a late cancellation and charges may apply.
3.4 Customer obligations before the visit
The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, fragile objects and clutter. Light furniture may be moved, but the Company is not obliged to move heavy, delicate or valuable items. The Customer should also inform the Company of any known defects, loose fittings, damage, or specific stains that may require special attention.
4.1 Estimates and quotes
Any estimate or quote provided by the Company is based on the description supplied by the Customer and on typical conditions for similar properties within the service area. The Company reserves the right to revise the quote on arrival if the actual condition, size, or nature of the work differs materially from the original description.
4.2 Pricing structure
Prices may be calculated per room, per area, per item, per hour or as a fixed fee for the agreed scope of Services. Any additional works requested by the Customer on the day of service that are outside the original scope may incur additional charges, which will be agreed where possible before commencement.
4.3 VAT and other charges
If applicable, prices will be subject to VAT or other taxes in accordance with current UK legislation. Any such amounts will be clearly identified in the final invoice where required.
5.1 Payment methods
Payment must be made in full in accordance with the payment terms agreed at the time of booking. The Company may accept various payment methods, such as card payments, bank transfers or other authorised methods. Cash may be accepted only where explicitly agreed in advance and subject to any limits imposed by the Company.
5.2 Time of payment
Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. For certain bookings or for commercial Customers, the Company may issue an invoice with a specified due date. The Company reserves the right to require a deposit or prepayment for large or high-value bookings, or for bookings outside standard patterns.
5.3 Late payment
In the event of late payment, the Company reserves the right to charge interest and reasonable administration fees in accordance with applicable UK legislation. The Company may also suspend or refuse further services until all outstanding amounts have been settled in full.
5.4 Non-payment and recovery
Where amounts remain unpaid, the Company may use lawful means to recover the debt, including the use of debt collection agencies or legal proceedings. The Customer may be liable for any reasonable costs incurred by the Company in recovering overdue sums.
6.1 Customer cancellation
The Customer may cancel or reschedule a booking by giving the Company reasonable notice before the scheduled appointment time. The specific notice period and any related charges will be confirmed at the time of booking and may vary depending on the nature of the booking and the services requested.
6.2 Late cancellations
If the Customer cancels or attempts to reschedule with insufficient notice, the Company reserves the right to charge a cancellation fee. This fee reflects the loss of appointment slot and any preparation costs already incurred by the Company.
6.3 No access or no-show by customer
If the Company attends the Premises at the agreed time and is unable to gain access, or if the Customer fails to attend as required, the visit may be treated as a late cancellation, and the Company may charge a call-out or cancellation fee.
6.4 Cancellations by the company
In rare circumstances, the Company may need to cancel or reschedule a booking due to staff illness, operational issues, severe weather, or other events beyond its reasonable control. In such cases, the Company will aim to notify the Customer as soon as possible and offer an alternative appointment. The Company shall not be liable for any indirect loss arising from such cancellations, but any prepayments for the cancelled appointment will be refunded or credited.
7.1 Reasonable care and skill
The Company agrees to carry out the Services with reasonable care and skill, using appropriate cleaning methods and products suitable for the carpets and materials identified, as far as the Customer has provided accurate information.
7.2 Stain and odour removal
While the Company will use its expertise and reasonable efforts to treat stains and odours, it does not guarantee full removal in every case. Certain stains and odours may be permanent due to their nature, age, previous treatments, or the type of carpet fibres. The Customer acknowledges that results will vary and that some issues may only be improved rather than eliminated.
7.3 Pre-existing damage
The Company shall not be responsible for damage caused by pre-existing defects, weaknesses or conditions, including but not limited to loose seams, faded colours, worn fibres, previous cleaning attempts, or the use of unsuitable products prior to the Company’s attendance. The Customer must inform the Company of any known issues before work begins.
7.4 Health and safety
The Company may refuse to perform Services in any area it reasonably considers unsafe or unhygienic, or where there is a risk to health and safety. This includes, without limitation, areas affected by hazardous materials, infestations, structural damage, or unsafe access.
8.1 Accurate information
The Customer must provide accurate information about the Premises, including access arrangements, parking availability, type of carpets and any special conditions. Inaccurate or incomplete information may lead to additional charges or the inability to complete the work as planned.
8.2 Supervision and presence
Where required, the Customer or an authorised representative should be present at the start and end of the appointment in order to confirm the scope of work and to inspect the results. If no one is present at completion, the Company’s records of the work carried out shall be conclusive.
8.3 Post-cleaning care
The Customer is responsible for following any advice given by the Company regarding drying times, ventilation and early use of cleaned areas. Damage caused by failure to follow such advice or by premature use of damp carpets is not the responsibility of the Company.
9.1 Limitation of liability
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment. The Company’s total liability arising from any single event or series of connected events shall not exceed the total amount paid or payable by the Customer for the specific Services in question, unless otherwise required by law.
9.2 Exclusions
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be lawfully limited or excluded under UK law.
9.3 Insurance
The Company maintains suitable insurance cover for its cleaning activities within its service area. Details of insurance may be provided on request. The existence of insurance does not extend or increase the Company’s obligations beyond those set out in these Terms and Conditions and applicable law.
10.1 Reporting issues
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, ideally within 24 hours of completion. This allows the Company an opportunity to inspect the work and, where appropriate, to rectify any issues.
10.2 Rectification
Where the Company is at fault, it may, at its discretion, re-clean the affected area, offer a partial refund, or provide another appropriate remedy. Any remedy will take into account the nature of the issue, the condition of the carpets before cleaning, and the reasonable expectations for the service carried out.
10.3 Time limits
The Company will not normally consider complaints raised more than a reasonable time after completion of the Services, particularly where the condition of the carpets may have changed due to subsequent use or other activities at the Premises.
11.1 Waste regulations
The Company will handle, store and dispose of waste generated during the provision of Services in accordance with applicable UK waste management regulations. This may include the disposal of used cleaning materials, extracted residues and other non-hazardous waste associated with carpet cleaning.
11.2 Customer responsibilities for waste
Where the Customer generates or retains waste associated with the Services, such as removal of their own items or packaging, they are responsible for disposing of it lawfully and in accordance with local regulations. The Company is not responsible for general household or commercial waste unless specifically agreed.
11.3 Environmental practices
The Company aims, where reasonably practicable, to use cleaning methods and products that are effective and considerate of the environment, while still meeting professional standards of cleanliness. The Customer may request information about the types of products used prior to the appointment.
12.1 Parking and access
The Customer is responsible for ensuring suitable parking and access for the Company’s personnel and equipment at or near the Premises. Any parking charges or permits required for legal parking during the appointment may be chargeable to the Customer if not otherwise arranged.
12.2 Property damage
The Company will take reasonable care to avoid damage to the Premises and the Customer’s property. Any damage must be reported to the Company as soon as practicable. Where the Company is found to be at fault, it may, at its option, arrange repair, replacement or compensation, subject to the limitations of liability set out in these Terms and Conditions.
13.1 Use of personal data
The Company will collect and process personal information about the Customer for the purposes of handling enquiries, arranging bookings, delivering Services, taking payment and managing customer relations. Such processing will be carried out in accordance with applicable UK data protection laws.
13.2 Confidentiality
The Company will not sell or disclose the Customer’s personal details to third parties except where necessary to provide the Services, to comply with legal obligations, or with the Customer’s consent. Limited information may be shared with contractors or service providers directly involved in delivering the Services.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, fire, flood, strikes, lockouts, transport disruptions, pandemics, government restrictions or other force majeure events. In such cases, the Company may suspend or reschedule the Services without liability to the Customer, other than any obligation to refund payments for services not provided.
The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or operational requirements. The version in force at the time of booking will normally apply to that booking, and any significant changes will be communicated where reasonably appropriate.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
By proceeding with a booking or using the Services of Carpet Cleaning Chelsea, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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